FAQ

What are Base Frames?

Base Frames are your core frame style, complete with lenses. They come in a variety of materials, including stress-tested, hand-polished acetate, “mixed material,” and full metal options. All Base Frames feature a universally fitting nose bridge, adjustable temple arms, and flexible, spring hinges.

What are Top Frames?

Top Frames are lightweight, swappable plastic frames that do not include lenses. These magnetically attach to the top of your Base Frames so you can easily switch up your style!

How do Top Frames stay connected to Base Frames?

Top Frames and Base Frames have small magnets in their corners to connect them, making swapping easy and fun! Our lightweight magnets are safe and doctor-approved.

Are magnets safe to wear on the face?

Not to worry, the magnets used in our frames are safe to wear on your beautiful face! Our magnets won’t affect your eyesight, interfere with pacemakers, trigger airport security alarms and are harmless to electronics. The magnets may contain up to 1% nickel, common in neodymium magnets. If you have medical concerns, please consult your doctor before purchasing.

What is your return policy?

Not completely satisfied with your purchase? No problem! We offer a 30-day money-back guarantee on all our products, no questions asked. You have 30 days from the date of delivery to initiate a return or exchange, and return shipping is free!

*A $5 USD processing fee will apply to your third+ return in a calendar year, including “keep item” returns. Note: This fee does not apply to returns for store credit or exchanges; it only applies when customers request a refund to the original payment method.*

*Please note that Framed Finds are Final Sale and are not eligible for returns or exchanges.*

What are your shipping options?

As a reminder, it may take roughly a week to process your order and craft the perfect Pair! Once shipped, most orders arrive within 1-3 business days if you choose standard shipping.

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